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Privacy Policy

Privacy Policy

This privacy policy applies between you, the User of this Website and FLEXIPAY CARPETS (FLEXIPAY GROUP LTD), the owner and provider of this Website. FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:


collectively all information that you submit to FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;


FLEXIPAY CARPETS (FLEXIPAY GROUP LTD), a company incorporated in England and Wales with registered number 10448007 whose registered office is at 724 Capability Green, Luton, England, LU1 3LU;

User or you

any third party that accesses the Website and is not either (i) employed by FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) and accessing the Website in connection with the provision of such services; and


the website that you are currently using, https://flexipaycarpets.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

4. We may collect the following Data, which includes personal Data, from you:

a. Name

b. Surname

c. Address

d. Contact Information such as email addresses and telephone numbers;

e. Financial information such as credit / debit card numbers;

f. in each case, in accordance with this privacy policy.#

5. We do not store credit card details nor do we share customer details with any 3rd parties.

Our use of Data

6. For purposes of the Data Protection Act 1998, FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) is the "data controller".

7. We will retain any Data you submit for 6 years.

8. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

9. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

e. internal record keeping;

f. improvement of our products / services;

g. transmission by email/text of promotional materials that may be of interest to you;

h. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

i. domain registration and email hosting web hosting help desk ticket provider rolling subscriptions partner offerings;

in each case, in accordance with this privacy policy.

11. We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction - e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Third party websites and services

12. FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.

13. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.

Links to other websites

14. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

15. FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of FLEXIPAY CARPETS (FLEXIPAY GROUP LTD). Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

16. We may also disclose Data to a prospective purchaser of our business or any part of it.

17. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

18. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

a) use of Data for direct marketing purposes; and

b) sharing Data with third parties.

Functionality of the Website

19. To use all features and functions available on the Website, you may be required to submit certain Data.

Accessing your own Data

20. You have the right to ask for a copy of any of your personal Data held by FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) (where such Data is held) on payment of a small fee, which will not exceed £2.


21. Data security is of great importance to FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

22. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

23. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Transfers outside the European Economic Area

23. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.

25. If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.


25. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

26. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

28. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.


29. We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding our credit service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly.  If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows: Write to them at Exchange Tower, London, E14 9SR Telephone:  0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk”.

Debt Advice

30. We understand that from time to time, unforeseen issues can arise regarding personal finances. As a responsible credit provider, we want to be as supportive as possible to any of our customers who may find themselves in such circumstances. We are happy to offer any support we can to alleviate stress or worries regarding agreed repayment plans and in these situations, we are available to discuss repayment arrangements to try to find a solution to suit all. If you are having difficulty in making or keeping up with any payments, please contact us immediately to discuss options and solutions. As part of our commitment to support customers who find themselves in financial difficulty, we have listed a number of organisations below which offer free debt advice and may also be able to help you.

Citizens Advice

31. Full debt and consumer advice service. Many bureaux have specialist caseworkers to deal with any type of debt, including repossessions and negotiation with creditors. Find your nearest Citizens Advice centre. Tel: 03444 111 444

StepChange Debt Charity

32. A full debt help service is available across the UK. Online support is also available via its debt remedy tool and vulnerable people (due to age, mental health or capacity) are able to get extra help support via the free advocacy service. Tel: 0800 138 1111 (also free from mobiles). Opening Times: Mon – Fri 8am to 8pm, Sat 8am to 4pm

National Debtline

33. National Debtline provides free advice and resources to help people deal with their debts. Advice is available over the phone, online and via webchat. Tel: 0808 808 4000. Opening Times: Mon – Fri 9am to 8pm, Sat 9.30am to 1pm

Changes to this privacy policy

34. FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact FLEXIPAY CARPETS (FLEXIPAY GROUP LTD) by email at info@flexipaycarpets.com.

1st October 2018